Training Jumat - Sabtu, 20 - 21 Januari 2012. High Quality Customer Service for Professional

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Detail Training

High Quality Customer Service for Professional
Jumat - Sabtu, 20 - 21 Januari 2012, pukul 09:00 - 16:00 WIB
Harris Hotel, Tebet/Aryaduta Hotel, Semanggi, Jakarta
Bonus : Tas Eksklusif BMI dan Flashdisk

Training Description :

The customer service are critical factor for companies since they are the first contact to the companies customer. The High Quality Customer Service training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction

Manfaat Yang Setelah Mengikuti Pelatihan Ini :

By the end of this course, delegates will:

Understand the most common barrier to provide customer service and how to overcome it
Understand “self-talk”
Be aware of body language and impact
Have learn the difference between listening and hearing
Identify strength and weaknesses of their telephone styles
Identify methods for diffusing customer anger
Develop strategies to handle difficult customer

Metode Pelatihan :

Skills are extensively practised during the workshop so that the delegates are ready to implement new customer-directed behaviour on their return to work.

Outline :

Concepts of High Quality Customer Service
Communication Skill
Winning Telephone Techniques
How to Handle difficult Customer

Who should attend ?

Anyone, whose role requires servicing to others, for example: Customer Service, Account Manager, or anyone seeking to acquire the skills involved in these roles.

Fee/Investasi : Rp 3.350.000,-

Rp 3.100.000,- (Early Bird) untuk pembayaran sebelum tanggal 13 Januari 2012
Rp 3.250.000,-/orang untuk pendaftaran group 2 orang peserta

Include : Lunch, 2x Coffee Break, Modul & Certificate Of Accomplishment

Course Leader :

Haikal J. Mukhtar ST, MM

Praktisi yang telah berpengalaman lebih dari 10 tahun di bidang Sales, Keuangan dan Perbankan serta telah bekerja di beberapa perusahaan MNC dalam berbagai posisi managerial. Sebagai seorang lulusan Magister Management - Finance and Banking dari Universitas Indonesia dan the Citibank Asia Pacific Banking Institute Executive Development Program, Mr. Heikal menghadirkan suatu percampuran yang unik antara akademisi dan pengalaman praktisional terutama meliputi berbagai project di dalam dan luar negeri, penempatan di berbagai posisi dan wilayah wilayah di dalam negeri serta pengembangan bisnis di sektornya Sebagai fasilitator dari beberapa modul pelatihan khususnya dalam bidang Sales, Keuangan dan Perbankan, Mr. Heikal melengkapi setiap modul pelatihan yang diselenggarakan dengan aplikasi komputer praktis barbasis MS Excel, sehingga materi lebih mudah dipahami sekaligus diimplementasikan di tempat kerja.